I'm getting an error message like the below. What does this error mean?
This is saying that your license a 4.x Ultra license is missing with the number 420 in it.
Maybe you launched the wrong version to match your license?
420 is 4.x Ultra
410 is 4.x Standard
400 is 4.x Lite
300 license is for 3.x and a 200 license is for BaseHead 2.x
Make sure you installed the correct software version for the license you purchased.
I can't tell you how many time I have been emailed about a 420 error when the user purchased only version 2.x and never upgraded to 4.x....8)
Below are other error message and solutions you may see after running License Apply.....
My License is Red in the CM Runtime after a System Restore or Hard Drive Clone.
I can't repair it and getting a 262 Error also.
This mean you probably have an older license that wasn't written with the ability to re-import.
Contact BaseHead Support for a new Custom Binding Plugin Package for your USB Flash Drive or iLok2.
I just ran License Apply and getting a 263 or 264 error. How to Fix?
This is usually caused if you are using a Cloned Drive or a System Restore that was just done using something like Time Machine. (TimeMachine)
The fix is to do a full Un-install Re-Install of the CM Runtime to fix that. See below how to do that.
I'm getting a 266 error on macOS when I try to bind to my system drive and drag the .wbb file to the Control Center to create a context file.
this is probably caused cuz you dragged the .wbb in once already, but it's just invisible so it's impossible to use the UI to create a context file. The fix is to open terminal on OSX and run this command to create a context file manually. cmu --context 5000538 --file BHRequestFile.WibuCmRaC
Then send us this file named BHRequestFile.WibuCmRaC that was just created in the location where terminal is currently set to.
On Windows I'm getting a 101 or 102 Error when trying to install on a fresh System?
this usually means you are missing some key C++ runtime components that now in included in the newer License Apply Packages.
Email us for the fix and mention this page where you read this so we can get you a newer package to use.
I'm trying to install my custom plugin installer on a new system, but I see a bunch of Red X's and files are missing in License Apply.